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Claim Procedures & Claim Forms

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Claims Procedures

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Claim Forms

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Travel Insurance

We welcome you to use the digital platforms to submit your travel insurance claims. Enjoy Speedy Claim Submission via Smart eClaim in 3 simple steps:

Domestic Helper Insurance

We welcome you to use the digital platforms to submit your domestic helper insurance claims. Enjoy Speedy Claim Submission via Smart eClaim in 3 simple steps:

Pet Insurance

We welcome you to use the digital platforms to submit your pet insurance claims. Enjoy Speedy Claim Submission via Smart eClaim in 3 simple steps:

Motor Insurance

We welcome you to use the digital platforms to submit your motor insurance claims. Enjoy Speedy Claim Submission via Smart eClaim in 3 simple steps:

Home Insurance

We welcome you to use the digital platforms to submit your home insurance claims. Enjoy Speedy Claim Submission via Smart eClaim in 3 simple steps:

Other General Insurance

We welcome you to use the digital platforms to submit your general insurance claims. Enjoy Speedy Claim Submission via Smart eClaim in 3 simple steps:

1. Input claim details

2. Upload the scanned copies/photos of receipt

3. Confirm

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(2)

Blue Cross HK mobile app

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Smart eClaims Submission Note:

If you cannot find the relevant product in the list of Smart eClaims, please download the Travel Insurance Claim Form for claim submission.

If you still need to download the claim form, please find the list of claim forms as follows:

Travel Insurance FAQs (Click here)	Details
Part of claims functions on Super Care have migrated to BlueCross+ from 18 Nov 2025.	Details
Beware of scams!	Details

Travel Insurance

Home Insurance

Decoration Insurance

Helper Insurance

Motor Insurance (Car Insurance)

Pet Insurance

Sports Insurance

Accident Insurance

Business Insurance

VHIS

Individual Medical Insurance

Group Medical Insurance

High-end and Value-added Medical Insurance

Health Check

General Insurance Claims

Download Claim Documents

Pre-assessment Service

Individual/Group Medical Claims

Policy Service

Download Files

Useful Links

Pre-assessment Service

See a Doctor

Greater Bay Area Medical Network Services

Claim Procedures & Claim Forms

Select an Item to Download

Claims Procedures

Claim Forms