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By Post or in Person
At Blue Cross (Asia-Pacific) Insurance Limited (“Blue Cross”), we are dedicated to providing quality services that suit your needs. Your feedback can definitely help us to improve and enhance our service standards.

We value your comments and welcome you to share your suggestions or complaints* with us via channels listed above. We promise to address them in an efficient manner, providing you with:

a written acknowledgement within 2 working days upon receipt of your enquiry
a written response to your enquiry within 10 working days upon receipt of the same

1. A written acknowledgement will only be provided for suggestions and complaints* sent by letter or e-mail. For verbal suggestions and complaints*, we will respond to it within 2 working days.

2. No written acknowledgement or written response will be provided if the suggestions or complaints*, upon receipt, have been duly resolved by close of business on the following business day.

* The record of complaints will be kept for at least 7 years.
  Customer Service Centre
29/F, BEA Tower, Millennium City 5,
418 Kwun Tong Road, Kwun Tong,
Kowloon, Hong Kong

Opening Hours
9:00am – 6:30pm (Monday to Friday)
9:00am – 1:00pm (Saturday)
Closed (Sunday and Public Holiday)
By Fax
  (852) 3608 2989  
By E-mail
or complete the Online Enquiry Form
By Phone
  (852) 3608 2988
Download User Guide