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Comment/Enquiry

At Blue Cross, we are dedicated to providing quality services that suit your needs. We greatly appreciate your feedback as it will help us enhance our services. If you have any comments or complaints about our products or services, please contact us through the channels below. We promise to handle your comment in an efficient manner and will provide you with a written acknowledgement within 2 working days and a written reply within 10 working days upon receipt of your enquiry.

* Mandatory Fields

Salutation *

Surname *

Given Name *

Contact Telephone Number *

Fax Number

Email Address *

Are you an existing customer *

Policy Number

Insured Number

Claim Reference Number

Type of Enquiry *

Preferred Contact Method

Comment and Enquiry Details

Attachments

(File must be in PDF, DOC, JPG format, and each file must not exceed 1MB.)

By submitting this form, I confirm that I have read, understood and agreed to the Personal Information Collection Statement of Blue Cross (Asia-Pacific) Insurance Limited (“Blue Cross”) (“PICS”). The updated version of the PICS which complies with the relevant rules and regulations is available for download here and upon request.

I declare and agree that any personal data and other information relating to me/my policy(ies) contained in this comment/enquiry form or collected, obtained, compiled or held by Blue Cross by any means from time to time may be collected and utilized in accordance with the PICS. I acknowledge and consent to the transfer of my personal data to parties within or outside Hong Kong for the purposes as set out in the PICS.

I hereby confirm that I understand and agree to the use of my personal information for the above purposes in accordance with the PICS. I also agree that Blue Cross may use the personal information I filled in above to allow its insurance agent or staff representative to contact me.

If you have further comment on the result of your complaint, you may contact us again or consider seeking assistance from the relevant industry or regulatory bodies below.

Insurance Agents Registration Board
Email: hkfi@hkfi.org.hk
Phone: 2520 1868
Insurance Authority
Email: enquiry@ia.org.hk
Phone: 3899 9983
The Insurance Complaints Bureau
Email: icb.enquiry@icb.org.hk
Phone: 2520 2728
Voluntary Health Insurance Scheme Office
Email: vhis_enquiry@healthbureau.gov.hk
Phone: 2529 8900

Remarks:
  1. A written acknowledgement will only be provided if the comment or complaint is sent by mail or e-mail. For verbal comment or complaint by phone, the Company will respond to it within 2 working days.
  2. No written acknowledgement or written reply will be provided if the comment or complaint has been duly handled within the next business day upon receipt.
  3. The record of complaint will be kept for at least 7 years.
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